FAQ

Frequently asked questions

You can connect Muama Ryoko to your smartphone, laptop, tablet, personal computer or even a smartwatch. Muama Ryoko can connect to up to 10 devices at once.

Ryoko works in 134 countries. Here is the full list of countries in which you can use MUAMA Ryoko device:

Anguilla
Antigua And Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Barbados
Belarus
Belgium
Belize
Bermuda
Bosnia And Herzegovina
Brazil
Virgin Islands, British
Bulgaria
Cambodia
Canada
Cape Verde
Cayman Islands
Chile
China
Colombia
Congo, Democratic Republic
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Faroe Islands
Finland
France
Gambia
Georgia
Germany
Gibraltar
Greece
Greenland
Grenada
Guatemala
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Korea
Kosovo
Kuwait
Kyrgyzstan
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Malaysia
Malta
Mauritius
Mexico
Moldova
Monaco
Montenegro
Montserrat
Morocco
Myanmar
Nepal
Netherlands
Netherlands Antilles
New Zealand
Nicaragua
Norway
Oman
Pakistan
Palestinian Territory, Occupied
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russian Federation
San Marino
Saudi Arabia
Serbia
Seychelles
Singapore
Slovakia
Slovenia
South Africa
Spain
Sri Lanka
Saint Kitts And Nevis
Saint Lucia
Saint Vincent And Grenadines
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Tunisia
Turkey
Turks And Caicos Islands
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Holy See (Vatican City State)
Vietnam

  • Insert the pre-paid SIM card provided in the package into your Ryoko 4G device;
    • The provided SIM card comes in 3 different sizes: standard, micro & nano. Use the standard size!
  • Turn on the Ryoko 4G hotspot by using the power button (press and hold);
  • Connect Ryoko 4G hotspot to your smartphone or other device EITHER BY:
    • pressing WPS button twice and scanning a QR code which appears on Ryoko screen with your smartphone OR
    • connecting your smartphone or other device to the now visible “Ryoko” network. It will have the same name as SSID visible on your Ryoko screen. The password is marked as “key” on your MUAMA Ryoko screen (to see SSID and the password press the WPS button once).

That’s it, you are now connected to MUAMA Ryoko portable WiFi hotspot!

If you wish to see a more detailed guide, please download the user manual below:

Download the user manual

IMPORTANT: We strongly recommend that you change the default SSID and Wi-Fi key to keep your data secure!

The default Wifi network name and Wifi network password are printed on the label inside the device and can be seen once the battery is unmounted.

Alternatively, you can always check your current SSID and password by turning on your MUAMA Ryoko device and pressing the WPS button once: the information will be visible on the screen. The password will be marked as “key” on your MUAMA Ryoko screen.

You can manage your 4G hotspot through (which includes changing your WiFi name and password) through the Web Management System.

  • Make sure that the connection between the 4G Hotspot and the device used to access the Internet is working normally.
  • Note: you will not be able to access Web Management if not connected to the Ryoko 4G Hotspot!

  • Open the browser on your device and enter http://192.168.0.1 in the address box.
  • Enter your username and password (default: admin) to log into the web management page. If you have any difficulties, please contact the customer support team.

While in Web Management page you can:

  • Check your data usage, connection speed, network settings & connected devices;
  • Change SSID & password;
  • Change your connection mode;
  • Restore Ryoko 4G Hotspot factory settings.

  • Log in the Web Management System (look above to see the detailed instruction on how to do it).
  • While in Web Management go to the Network Settings > WiFi Settings.
  • You can change your Network Name (SSID) and password there.

  • Log in the Web Management System (look above to see the detailed instruction on how to do it).
  • Look for the “Modify Login Password” option at the top of the screen. Press it.
  • You can change your Web Management System password here.

To save Power, your MUAMA Ryoko device’s Wifi sleep mode feature is designed in order to turn off Wifi when there haven’t been connections for some time. You can press the power button to turn on the Wifi again. Alternatively, you can disable this feature, although this may impact battery life:

  • Log in the Web Management System (look above to see the detailed instruction on how to do it).
  • Go to “Advanced Settings.”
  • Go to the “Power-Save” tab.
  • Choose your desired “WiFi Sleep” setting from the drop down list. You can disable it entirely.

If the MUAMA Ryoko device is on, and the internet is not working, please proceed with the following instructions:

  • Restart your device.
  • Check if you are not in a "no-signal" area.
  • Manually change the local network.

MUAMA Ryoko portable WiFi hotspot automatically connects to the best local 4G LTE network available. However, sometimes an alternative option would be preferable. Check the question below to learn how to manually change your local network.

  • Log in the Web Management System (look above to see the detailed instruction on how to do it).
  • Turn OFF the Connection in the “Connect Status” box.
  • Go to “Network Settings”.
  • Click the “Network Selection” tab, choose the “Manual” option and click “Apply”.
  • Wait for a few minutes for Ryoko to search for available local network providers. After
  • The scan you will be able to choose which network you can switch to.
  • After you are done, go back and turn ON the Connection in the “Connection Status” box.

In case you forget the username, password, or SSID you have set, you can restore the settings to the default factory settings. To do so, simply press and hold the RESET button until the 4G Hotspots restarts. Alternatively, you can do this via the Web Management Page.

Yes, you can insert any SIM card and use it with your MUAMA Ryoko device.

You can check your order status by entering your email address used for the order and/or your tracking number here: https://getryoko.com/tracking

There are multiple reasons as to why you may not have received your order confirmation:

  • It is possible that you have entered your email address incorrectly.
  • Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
  • The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a “subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.

However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

Unfortunately changing your order is not possible.

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

Your invoice was sent to the email you provided in your order details. If you haven't received it, you can visit the link below and enter your email address and/or your tracking number to find your invoice: https://getryoko.com/tracking

The processing time for orders is 1-2 business days. After that, delivery times are as follows:

Location United States Europe International
Standard Free Shipping 5-8 Business Days 5-12 Business Days 8-15 Business Days
DHL Express Shipping 3-5 Business Days 3-5 Business Days 3-5 Business Days

Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.

**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**

Please read our shipping policy for more information.

If your order starts with the letter “S”, the order can be tracked at https://aftership.com. Please follow these instructions:

  • Copy your tracking order number.
  • Open

    https://aftership.com

  • Paste your tracking number into the designated field on the page and press “track.”
  • In the page that opens up please change the tracking service from the default option to “Stone 3PL” and press track again.
  • You can now track your order status.

If your order does not start with the letter “S” it can be tracked at: https://www.17track.net/

We offer FREE shipping to all the countries we ship to (we ship to most countries around the world using the fastest delivery methods available to us).

The warranty will cover any defects presumed to have existed at the time of delivery or which become apparent within the period of the warranty term. Extended warranty may cover more defects (e.g. water damage).

Please read our warranty policy for more information here: MUAMA Ryoko Warranty Policy

If you have received a defective item, please contact our customer support at [email protected] and provide detailed information about the defect.

  • We will repair the product, if a repair is possible; or
  • We will change your purchased product to a new product if repair is impossible.

Please note that your product might be changed to a newer model of no lesser value than the original product if the model that you have purchased is no longer in production.

Please be aware that you will have to return the defective item for quality inspection.

Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:

[email protected]

Please note that a restocking fee of 15% is applied to all customer’s remorse returns. Return shipping will have to be covered by the customer and any related fees will not be compensated by us.

Read more about our return policy here: Return Policy

We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.


If you have read and not found a solution in our Frequently Asked Questions, please contact us via the form below.


Contact Us

Contact Us

E-mail.: [email protected]
Tel.: +1 (916) 999-9025