We are sorry to inform you about possible delivery delays due to heavy weather conditions in US and Canada.
If you have received a delivery notice but your shipment has not arrived yet, please check your local post office. The parcel might be mishandled by your local postal services.
You can connect Ryoko to your smartphone, laptop, tablet, personal computer or even a smartwatch. Ryoko can connect to up to 10 devices at once.
Here is the full list of countries in which you can use Ryoko device: https://getryoko.com/viaota/coverage
That’s it, you are now connected to Ryoko portable WiFi hotspot!
If you wish to see a more detailed guide, please download the user manual below:
You can top up your data with Viaota self service.
To access it for the first time, please go to https://my.viaota.com/register and enter your Viaota SIM card number, which you can find on your Viaota SIM card. Create a new password and click “Register”.
If you are already registered, go to https://my.viaota.com/login and sign in.
Once in the self service you can select and order one of the Viaota monthly plans.
Your Wifi network name and Wifi network password are printed on the label inside the device and can be seen once the battery is unmounted.
Alternatively, you can always check your current SSID and password by turning on your Ryoko device and pressing the WPS button once: the information will be visible on the screen. The password will be marked as “key” on your Ryoko screen.
If the Ryoko device is on, and the internet is not working, please proceed with the following instructions:
Ryoko portable WiFi hotspot automatically connects to the best local 4G LTE network available.
Yes, you can insert any SIM card and use it with your Ryoko device.
Viaota is a global 4G/LTE internet service provider. It fulfills both professional demands and keeps you connected in more than 135 different countries across the globe. You won’t have to worry about border crossings and frequently changing local networks because Viaota automatically connects to the strongest, most viable provider at no extra expense to you.
Viaota helps you stay connected to more than 350 networks in 135+ different countries. It covers the majority of countries in each continent + Oceania. Here is the full list of countries in which you can use Viaota service: https://getryoko.com/viaota/coverage
Top-notch data security is something that Viaota takes great satisfaction in offering to its clients. Using a virtual private mobile network, we shield your devices from unlawful access.
You can anticipate an upload speed of up to 500 Mbps and a download speed of up to 1000 Mbps, depending on the local providers of the area you are in. Viaota automatically selects the most viable, strongest local 4G/LTE network.
None. Because Viaota is a wholly prepaid network, you can stop worrying about roaming charges, various regional network plans, and other extra costs. At Viaota, we believe in seamless connectivity.
The main advantages of utilizing Viaota are stability, security, and simplicity. Staying connected anywhere, at any time has never been that easy.
You can check your order status by entering your email address used for the order and/or your tracking number here: https://getryoko.com/tracking
There are multiple reasons as to why you may not have received your order confirmation:
If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.
As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.
If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.
However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.
Unfortunately changing your order is not possible.
As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.
Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: firstname.lastname@example.org
The processing time for orders is 1-2 business days. After that, delivery times are as follows:
Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.
**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**
Please read our shipping policy for more information.
Please follow these instructions:
We offer FREE shipping to all the countries we ship to (we ship to most countries around the world using the fastest delivery methods available to us).
The warranty will cover any defects presumed to have existed at the time of delivery or which become apparent within the period of the warranty term. Extended warranty may cover more defects (e.g. water damage).
Please read our warranty policy for more information here: Ryoko Warranty Policy
If you have received a defective item, please contact our customer support at [email protected] and provide detailed information about the defect. We will change your purchased product to a new product if the warranty conditions are applicable.
Please note that your product might be changed to a newer model of no lesser value than the original product if the model that you have purchased is no longer in production.
Please be aware that you will have to return the defective item for quality inspection.
Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:
Return shipping will have to be covered by the customer and any related fees will not be compensated by us.
Read more about our return policy here: Return Policy
We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.
If you have read and not found a solution in our Frequently Asked Questions, please contact us via the form below.
The website https://getryoko.com/ is owned and operated by (EU company "Ekomlita", K. Donelaicio 60, LT-44248, Kaunas, Lithuania)